{"id":22858,"date":"2025-10-24T14:34:39","date_gmt":"2025-10-24T03:34:39","guid":{"rendered":"https:\/\/www.foodbank.org.au\/?p=22858"},"modified":"2025-10-24T14:42:11","modified_gmt":"2025-10-24T03:42:11","slug":"why-its-important-to-let-it-go","status":"publish","type":"post","link":"https:\/\/www.foodbank.org.au\/why-its-important-to-let-it-go\/","title":{"rendered":"Why it\u2019s important to \u2018let it go\u2019"},"content":{"rendered":"

Why it\u2019s important to\u00a0<\/span>\u2018let it go\u2019\u00a0<\/span><\/i> <\/font> <\/h1> <\/div>
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\u201cLet it go\u201d<\/i> is a mindset we\u2019re encouraging across Foodbank.\u00a0 <\/h4> <\/div> <\/div>

All staff members should by now have completed our Empathy and Customer Service training. This training reflects our values of compassion and respect and reminds us to approach every customer with a trauma-informed mindset.\u00a0 <\/p> <\/div> <\/div> <\/div> <\/section>

Many of the people who come to us are doing it tough. They might be dealing with illness, job loss or the rising cost of living. Some are facing domestic violence, grief or mental health challenges. <\/p>

Every person who walks through our doors deserves compassion<\/b>, understanding <\/b>and respect<\/b>. And so do our people. <\/p>

Keeping ourselves safe is the most important thing. That\u2019s why we want everyone to remember: let it go<\/b><\/i>. <\/p>

If someone is angry, don\u2019t inflame the situation. If they want to leave without paying, let them go. <\/p>

These moments are rare, but it\u2019s never worth debating or trying to stop someone from taking food. <\/p>

Nothing in our branches is worth risking your health or your life. Across Australia, there have been cases where well-meaning people were hurt trying to intervene. <\/p>

Just last week, a young shop worker in Cooloongup was seriously injured trying to stop a theft. <\/p>

If someone is being disrespectful, stealing or threatening, report it to your manager. We have processes in place, including contacting the Police if needed. <\/p>

If a situation feels critical or is escalating, don\u2019t wait. Call 000 and remove yourself and others from danger. <\/p>

If you\u2019d like to revisit the procedure, reach out to HR.\u00a0 <\/p>

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